Frequently Asked Questions
Shipping
How long does shipping take after I place my order?
Shipping can take up to two weeks, we make all items in the order received. You can speed up your shipment by adding the listing “Rush my order” to your purchase. Production time varies depending on complexity, size, and color. We provide estimated delivery times during the ordering process for custom/wholesale orders.
Do you ship internationally?
Please reach out to us directly so we can send you an accurate quote with shipping pricing.
How will I receive tracking information for my order?
We'll provide tracking information via email once your order ships
How do you package and protect 3D printed items?
We take care to package our items securely to prevent damage during shipping. If you receive a damaged item we will ship you a new one-no cost to you.
Returns
Are sales final?
Yes, all sales are final due to the custom and made-to-order nature of our products.
Am I able to return any of the 3D printed items?
Due to each item being made to order, we do not accept returns.
What if I need to cancel my order?
Due to our made-to-order process, cancellations may not be possible once production has begun. Please contact us to discuss your options.
Can I request changes to my order?
Please contact us as soon as possible to discuss potential modifications. Changes may affect production time and cost.
What if I'm not satisfied with my order?
We strive for customer satisfaction. Since all items are made to order, we recommend carefully reviewing your order details before submission. If there's an issue, please contact us, and we'll work to resolve it.
Materials
What materials do you use for 3D printing?
We use PLA in almost all our prints. Here are some of the reasons we use PLA (Polylactic Acid) material:
-Biodegradable: PLA is made from renewable resources such as corn starch or sugarcane, making it a more environmentally friendly option.
-Low Warping: PLA has a low shrinkage rate, which reduces warping and makes it easier to print large objects.
-Non-Toxic: PLA is non-toxic and odorless, making it safe for use in homes and offices.
-High Detail Resolution: PLA can produce prints with high detail resolution, making it suitable for intricate designs.
-Wide Color Range: PLA is available in a wide range of colors and finishes, allowing for creative freedom.
-Less Fumes: PLA emits fewer fumes compared to other materials like ABS.
Custom Designs
Can I provide my own 3D design file?
Yes, you can provide your own 3D design file. We accept STL, OBJ, ZIP.
Do you offer design services?
Yes, we offer custom design services. Our team can work with you to create a design that meets your needs.
How do I place an order?
You can place an order through our website, email, or DM us on instagram @printthirddimension. We'll guide you through the process.
What is the payment process?
We accept Zelle, debit cards, credit cards, PayPal, Venmo and cash app. Payment is due upon order placement.
Can I request a custom quote for a large or complex order?
Yes, please contact us with details about your project, and we'll provide a custom quote.